Privacy Policy

Introduction

Nuvika Technologies ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nuvikatech.com and use our services, including our cloud cost optimization, FinOps, and AI solutions, and our Relay email client.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Relay (Email Client)

Relay is Nuvika's local-first email client for desktop and Android. This section explains how Relay handles your mail and the data it receives from your mail provider (Microsoft or Google). If it conflicts with another section of this policy, this section governs Relay.

Your mail stays on your device

Relay's servers never see your email: not the message, subject, sender or attachments. Your mail is between you and your mail provider. Relay stores your mail on your own device and does not send it to Nuvika servers. The only personal information Nuvika's servers hold for Relay is the email address your licence is bound to, and the licence record itself (tier, source and expiry).

Data Relay accesses from Google

If you connect a Gmail or Google Workspace account, Relay asks Google for these permissions:

• Gmail (gmail.modify): to read your messages and labels and to organize, compose and send mail from your account on your behalf. This scope does not allow permanent deletion. Relay uses it only to show and manage your mail in Relay.
• Your email address and basic profile (openid, email, profile): to identify which Google account you signed in with, to display it, and to bind your Relay licence to that address.

Relay uses this data only to provide and improve the user-facing email features you see in Relay.

How the data is stored and protected

• Messages and other mail data are stored in a local database on your device, not on Nuvika servers.
• Your sign-in tokens are stored in your operating system's secure credential store (keychain), not on Nuvika servers.
• Mail content stays on your device and is not sent to Nuvika servers.

Sharing, sale and advertising

We do not share or sell the data Relay receives from Google, and we do not use it for advertising, including retargeted, personalized or interest-based advertising. No third-party advertising or analytics SDKs are used in Relay.

AI features

• AI features are turned off for Gmail accounts until Google has approved Relay's access.
• Once available for Gmail accounts, AI features are off by default, run only when you ask for them, and require your consent for each feature.
• They use your own API key from your provider account, held in your device's keychain. Nothing passes through Nuvika servers.
• Only the content needed for that single request is sent to the AI provider (currently Anthropic). Relay keeps no copy of it; its AI Activity log records size, timing and outcome, never content.
• Relay does not use your Google data to train, or to create or improve, any machine learning or AI model.

Limited Use disclosure

Relay's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Retention, deletion and revoking access

• Your data stays on your device until you remove it. Removing an account in Relay deletes that account's local database and its stored sign-in tokens from your device.
• You can revoke Relay's access to your Google account at any time at myaccount.google.com/permissions. Likewise, access granted through Microsoft can be revoked in your Microsoft account settings.
• To ask us to delete the licence record tied to your email address, contact us at [email protected].

Your mail provider (Google or Microsoft) hosts your mailbox and sees your mail under its own terms and privacy policy; this policy covers Relay, not your provider.

Nuvi Chat Assistant

Nuvi is the AI chat assistant on our website. It answers questions about Nuvika and our services using Claude, an AI model from Anthropic. This section explains what happens to your chats.

Your messages and what we record

The messages you type are sent through our server to Anthropic so that a reply can be generated. Anthropic processes them under its own terms and privacy policy.

We also keep a record of each conversation on the server that runs Nuvi: your messages, Nuvi's replies, your IP address, the date and time, a random chat session ID, the page you were on (without any query string), the referring site and campaign tags if present, your device type (mobile, tablet or desktop), a general topic category, and the technical size of each request. If you accepted analytics cookies, we also record a random visitor ID so we can recognise returning visitors, and Google Analytics records that the chat was opened. We use these records to count how many people use Nuvi, to understand what visitors ask, to improve our answers and to prevent abuse. We generate spreadsheet reports from them for our own use, including a spreadsheet kept in our company Google Drive (Google Workspace), which Google stores on our behalf.

Because messages are recorded, please do not enter passwords, payment details or other sensitive information in the chat.

Chat history on your device

So that you can continue a conversation after closing the page or moving between pages, your chat history is also kept in your own browser's local storage. It is discarded the next time you visit our site after two hours without a new message, or immediately when you choose "New chat", and you can clear it at any time by clearing this site's data in your browser. Starting a new chat does not delete the record we keep on our server.

How long we keep chat records

We keep chat records only for as long as we need them for the purposes above. To ask us to delete a conversation, email [email protected] with the approximate date and time of the chat.

Information We Collect

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Personalizing your experience
• Processing your transactions
• Sending administrative information
• Providing customer support
• Sending marketing and promotional communications
• Analyzing and improving our services
• Detecting and preventing fraud

Information Sharing and Disclosure

We may share your information with:

• Service providers and business partners
• Cloud platform providers (with your consent)
• Legal and regulatory authorities
• Professional advisors
• Business transferees in case of merger or acquisition

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Restrict processing of your information
• Data portability

International Data Transfers

Your information may be transferred and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at: